FREQUENTLY ASKED QUESTIONS
1.How do I find a product?
To find a product on our website may we suggest you either :-
1.1
Click on
search engine (to find what you are looking for), or
1.2
Click on
Product List (to review a full list of our products).
This will then produce a choice of sub-categories to assist you in locating your preferred products. You will then be provided with a range of goods in the subcategory and can click on individual products to review details and add them to your shopping cart.
2. What are the Artwork Costs of a new order?
The majority of our products attract a one-off artwork set up fee which is usually around $35.00 but can vary according to the complexity of your logo and specifications. For full details review our
Artwork Costs guide.
3. Do I have to pay Artwork Costs on a repeat order?
Most of the time Artwork Costs are a one-off expense and we can retreive this information for repeat orders. To re-order a product we require details of your original order together with details of any minor changes to the original order such a different name or change to wording eg. 2006 rather than 2005. Please complete this information in the Repeat Order Information box which you will find when reviewing relevant products. Feel welcome to email or telephone Christine to discuss the solution to all your merchandising needs -
Contact Us.
4. How do I obtain a quote?
To determine the cost on customised orders and the freight charge may we suggest you download, complete and email to us the
Quotation Form. New orders may incur Artwork Costs . You may wish to complete the balance of your order while we reply to your email.
5.How can I review a Standard Order Form?
Click on our
forms to review Standard Order Form which can be downloaded to allow Orders to be completed and faxed to us.
6. How long do I have to wait to receive my order?
Most orders will be delivered within 14 days of receiving payment - usually earlier! If we anticipate any delay we will immediately advise you. If you have a particular deadline to meet then we suggest you share it with us so we can work together. A quick email to Christine at
chris@supplyhouse.net.au or a telephone message on 07 4128 7368 will have us working with you to meet that deadline.
7. What if I need my order urgently?
If you require your order to be delivered within 6 working days we can Express Post your parcel anywhere in the country depending on the size and weight of your order. We are usually equipped to fill last minute orders due to our large stock levels and the ability to manufacture a lot of the products on site.
8. How can I pay for my order?
For full details of how to pay for your order kindly review
How to Pay ?
9. How do I calculate the postage and handling costs?
DOMESTIC Postage is calculated automatically through our website although we may be able to determine further savings for larger orders. For a price of domestic postage and handling costs please complete the
Quotation Form and email it to us prior to completing your order.
For
INTERNATIONAL orders an please complete the
Quotation Form and email it to us prior to completing your order.
10.Tell me more about supplyhouse.net.au?
For information on supplyhouse.net.au please review
About Us.
11.Any further difficulties?
If you have any difficulties using our website, contact Christine on 07 4128 7368. We welcome your suggestions or comments about our website and ask you to direct any thoughts to us by contacting
:
chris@supplyhouse.net.au